Q. Describe a time when you solved a difficult problem at work?
SITUATION – Whilst at work, I noticed two work colleagues had not been getting on for some time now. So, although the situation hadn’t yet impacted on the performance of the company, I was concerned things could escalate unless someone stepped in to resolve the problem.
TASK – I felt someone needed to get hold of the situation with a view to resolving it amicably and as quickly as possible. It was my task to get the two people together, find out what the issue was with a view to sorting the situation out so we could all move forward as a team.